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Elevator Recalls and Safety Alerts

Important – All home elevators with swing-style landing doors should be measured for hazardous gaps to confirm if safety devices are required.


Cambridge Elevating, Inc – Recalls elevators for door gap

Recall Date: September 29, 2022 Units: About 1,700

Description: This recall involves Cambridge Elevating residential elevator models Elmira and Heritage. The Cambridge Elevating brand name is located on the controller. The elevators are used in consumers’ homes.

Hazard: Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap and suffer serious injuries or death when the elevator is called to another floor.

Reported remedy: Consumers should keep unsupervised young children away from the recalled residential elevators and contact Cambridge Elevating Inc. for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided upon request.

Consumer Contact: Cambridge Elevating toll-free at 866-207-6551 from 8 a.m. to 5 p.m. ET Monday through Friday, email at homeelevator-recall@cambridgeelevating.com or online at https://homeelevator-recall.com/cambridge-elevating/ or www.cambridgeelevating.com
Additional recall information cpsc.gov


Custom Elevator, Inc – Recall for door gap

Recall Date: September 29, 2022 Number of elevators: 15,200

Description: The U.S. Consumer Product Safety Commission (CPSC) and Custom Elevator, of Plumsteadville, Pennsylvania, are announcing a voluntary recall of 15,200 residential elevators manufactured by Custom Elevator since 2003.

Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap and suffer serious injuries or death when the elevator is called to another floor.

This recall involves select Custom Elevator residential elevators with either hydraulic drives (HYD) or winding drum drives (WD). The Custom Elevator brand name is located on the controllers and hydraulic power unit. The elevators are used in consumers’ homes.

Consumers should keep young children away from the recalled residential elevators and contact Custom Elevator for free space guards to eliminate any hazardous gaps. Custom Elevator will provide consumers with instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided upon request.

Consumer Contact: Custom Elevator toll-free at 888-443-2800 from 8 a.m. to 5 p.m. ET Monday through Friday, email at spaceguards@customelevatorinc.com or online at https://homeelevator-recall.com/custom-elevator/or www.customelevatorinc.com. Additional recall information cpsc.gov


ThyssenKrupp Access Corp -Door gap recall

Recall Date: September 14, 2022 Number of elevators: About 16,800

Hazard: Children can become entrapped in the space between the exterior hoistway door and the elevator car door or gate and suffer serious injury or death if the elevator is called to another floor.

Recalled models include Chaparral, Destiny, LEV, LEV II, LEV II Builder, Rise, Volant, Windsor, Independence, and Flexi-Lift which TKA manufactured and sold to dealers for installation in homes between approximately 1996 and 2012.

Reported Remedy: Homeowners should immediately contact TKA for a free inspection and free installation of the free space guard(s). Alternatively, TKA will provide inspection and installation instructions directly to homeowners who do not wish to have an installer come into their homes.

Consumer Contact: TKA at 800-285-9862 from 9 a.m. to 5 p.m. ET Monday through Friday or online at the TKA Home Elevator Safety Program at https://homelevator-safety.com or by emailing info@homelevator-safety.com. Additional recall information cpsc.gov


Residential Elevators, Inc., Door gap recall

Recall Date: August 11, 2022 Number of elevators: Approximately 31,000

Description: This recall involves Residential Elevators, Inc. residential elevator models Easy Rider, Horizon Lift, Luxury Lift, Luxury Lift Hydraulic, Luxury Lift Traction, and RE. The Residential Elevators brand name is printed on the light in the operating panel inside the elevator cab. The elevators are used in consumers’ homes.

Hazard: Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap and suffer serious injuries or death when the elevator is called to another floor.

Reported remedy: Consumers should keep unsupervised young children away from the recalled residential elevators and contact Residential Elevators, Inc. for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided upon request.

Consumer Contact: Residential Elevators, Inc. toll-free at 877-794-3032 from 8 a.m. to 5 p.m. ET Monday through Friday, email at doorgapsafety@residentialelevators.com or online at https://www.residentialelevators.com/doorgaprecall or www.ResidentialElevators.com. Additional recall information cpsc.gov


Residential Elevators Inc., recalls elevators due to impact hazard

The recall issued September 10, 2020 affecting about 5,250 units involves traction residential elevators with models LLT-952, LLT-953, LLT-954 and LLT-955 shipped and installed between January 2014 and April 2017. The recalled elevators are used in consumers’ homes. “Residential Elevators” is printed on the light in the operating panel inside the elevator cab.

The recall was issued for the following hazard. The elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop, posing an impact hazard to any occupants in the elevator cab.

Consumers should immediately stop using the recalled elevators and contact Residential Elevators, Inc. to schedule a free repair. All affected elevators must be repaired, including elevators that have been inspected as part of the firm’s March 29, 2018 recall.

Some elevators may have already received the new CPSC approved remedy for this recall. Residential Elevators is able to determine whether a residential elevator is included in this recall by the consumer’s street address. Residential Elevators is contacting all known purchasers with affected elevators to schedule a free repair. For additional information about this recall visit cpsc.gov or contact Residential Elevators, Inc.


Recent CPSC Alert issued Aug 01, 2019

The alert addresses the excessive space between the car gates and hoistway doors on older model residential elevators installed prior to the safety standard, ASME A17.1-2016, Safety Code for Elevators and Escalators. The U.S. Consumer Product Safety Commission Alert can be found on their site regarding the dangerous gap between hoistway landing doors of older home elevators.

The latest ASME A17.1, Safety Code for Elevators and Escalators has reduced the space permitted between swing hoistway doors and accordion car doors. CPSC urges consumers to contact their elevator manufacturer or an elevator installer to obtain critical safety devices to address this hidden hazard. The CPSC also notes the gap on older elevators can be eliminated by placing space guards on the back of room access doors or installing an electronic monitoring device that deactivates the elevator if a child is detected in the space. CPSC Alert

Entrapment-between-the-room-access-door-and-the-elevator-car-door

Waupaca Elevator recalls home elevators manufactured between 1979 and 2008.

The recalled models include the Custom Lift 450 and Custom Lift 500 series and consist of approximately 8,000 units. Advisory: Consumers should immediately stop using the recalled elevators and contact Waupaca Elevator to schedule a free gearbox inspection and the installation of a free over-speed braking device. Waupaca Elevator also will provide the installation of a free gearbox if the gearbox inspection reveals that the gears in the gearbox have worn down.

For additional information visit the US Consumer Product Safety Division CPSC.GOV

Waupaca Elevator
Toll-free at 833-850-7981
8 a.m. to 4:30 p.m. CT Monday through Friday,
e-mail info@WaupacaElevator.com
Web www.WaupacaElevator.com

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